Return and Refund Policy

Return Policy for Laughton’s Hardware Store

 

Thank you for shopping at Laughton’s Hardware Store. We value your satisfaction and want to ensure a smooth return/exchange process for both online and offline purchases. Please review our return policy and familiarize yourself with the following guidelines:

1. Return Eligibility:
   • We accept returns for products purchased both online and offline at Laughton’s Hardware Store.
   • To be eligible for a return or exchange, the item must be unused, in its original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation).
2. Return Period:
   • You may initiate a return within 14 days from the date of purchase or delivery, whichever is later.
   • After the initial 14-day period, we are unable to process returns or exchanges.
3. Return Process:
   • To initiate a return or exchange, please contact our customer support team via email or phone. They will guide you through the process and provide any necessary instructions or a return authorization if required.
   • For in-store purchases, you may visit any of our physical store locations to initiate the return or exchange process. Our staff will assist you accordingly.
4. Return Shipping:
   • If you are returning an item due to a defect or an error on our part, Laughton’s Hardware Store will cover the return shipping costs.
   • For returns unrelated to defects or errors, you will be responsible for the return shipping expenses.
5. Inspection and Refund/Exchange:
   • Upon receiving the returned item, our team will inspect it to verify its eligibility based on the conditions mentioned in point 1.
   • If the item meets the eligibility criteria, we will process your refund or exchange within 7 business days.
   • Refunds will be issued in the original form of payment used during the purchase. Please note that the refund may take additional time to reflect in your account, depending on your payment provider.
   • Exchanges will be processed based on the availability of the desired item. If the requested item is unavailable, we will issue a refund or provide a suitable alternative as per your preference.
6. Non-Returnable Items:
   • Certain items are non-returnable, including:
     • Perishable goods, such as plants or food items.
     • Hazardous materials.
     • Gift cards and downloadable software products.
7. Warranty Claims:
   • Warranty claims for eligible products must be made directly to the manufacturer or authorized service center as per their specific terms and conditions. Please refer to the warranty documentation accompanying your purchase.

Please note that our return policy applies within the jurisdiction of South Africa and may be subject to applicable laws and regulations.

For any further inquiries or assistance regarding returns and exchanges, please contact our customer support team. We appreciate your understanding and cooperation.

Laughton’s Hardware Store info@laughtons.com | Tel: 021 434 1560